JOB TITLE: Lobby Attendant / Lobby Houseperson

REPORTS TO: Public Area Supervisor / Desk Control Supervisor

POSITION SUMMARY:

Keeps all lobbies and public area facilities such as lobby restrooms, telephone area, business centre, and the front desk, and portico, lobby lounge in neat and clean conditions.

LOBBY ATTENDANT DUTIES AND RESPONSIBILITIES:

Cleans and maintains all lobbies and public restrooms.

Sweeps and mopes carpets, lobby entrance.

Empties ashtrays and urns.

Polishes furniture and fixtures.

Vacuums and polishes elevators.

Keeps the front of the hotel free from trash.

Polishes the lobby floor during Night.

Keeps the Back area of Front desk neat and clean.

Ready to do any other work assigned by the supervisor time to time.

Keeps all public areas neat, vacuumed and dusted.

Clean and maintain lights.

Makes sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free.

Removes all trash from areas.

Periodically checks all lobby restrooms / wash rooms.

Inspect condition of furniture for tears, rips, and stains and report damages.

Restocks all supplies including toilet paper, soap and hand towels in the lobby wash rooms.

Makes sure all surfaces are clean and tiedy.

Arrange all cusion properly on lobby sofa.

Responds to guest requests and inquiries while in the lobby.

Assist guest with their questions and direct them to the areas they want to go.

Take care of all cleaning equipments used in lobby.

JOB TITLE: Room Attendant / Room Boy

REPORTS TO : House Keeping Supervisor

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

ROOM BOY DUTIES AND RESPONSIBILITIES:

Enters and prepares the room for cleaning.

Makes bed.

Dusts the room and furniture.

Replenishes guestroom and bath supplies.

Cleans the bathroom.

Cleans the closet.

Vacuums and racks the carpet.

Checks and secures the rooms.

Replenish amenities according to the operational standards.

Deliver and retrieve items on loan to guests e.g. iron and ironing boards

Ensure security of guest rooms and privacy of guests

Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

Cleans guest bathroom/bed room/floor corridor.

Responsible for replenishment of guest complimentory water.

Responsible for the cleanliness and maintance of his work area.

Responsible for the Hotel property in the work area.

Attends to guest calls, guest requests /guest complaints in the area assigned to him.

Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

Responsible for following the standard operating procedures.

Resonsible for achiving and exeeding the guest satisfaction score.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.